TOYROLLCODE

Refund and failure policy

Before submitting

Check every character in the VIN and tool data. A wrong VIN, typo, stale tool session, or unsupported vehicle can prevent delivery and may require a new request.

Your $10 single request

A single-request allowance ends when a code is delivered. If no code is delivered, keep the existing request open and contact support before trying again. A delivered code ends the allowance even if programming fails; support will review any reported delivery error.

When delivery fails

If ToyRollCode cannot complete a request before a code is delivered, contact support with the request number. We review the record and may issue a replacement or refund when appropriate. A code that has been delivered is not automatically refundable.

Duplicate or uncertain charges

Do not submit again while a request is under review. Contact us first so we can check the request and payment status.

Service outages and delivery

During service outages, unavailable time is added back to active 48-hour VIN tokens automatically. Your account shows the protected allowance. Unused tokens do not start until activation. The $10 single request has no time limit and ends when its code is delivered.

Codes are delivered to your account and verified email address.

Contact

Refund questions: support@toyrollcode.com or text (914) 488-4898.

Last updated October 18, 2026.